Summary: Financial advisors are human, so they’re bound to make mistakes. But such missteps don’t have to be occasions for regret — not always. Advisors who have had to own up to and make up for errors say the experience can solidify relationships with offended clients and even make them more loyal to advisors who have had the guts to admit mistakes.
 Every advisor is going to spend money acquiring clients, replacing clients or retaining clients. If you see an opportunity to repair an error and deepen a client relationship, that’s a wise use of your financial resources."Jeffrey Thomasson, founder, Oxford Financial Group. |
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