Summary: Volatility in the markets and the nervousness it can spark makes it a great time for financial advisers to rethink how they can create awesome service experiences for clients.
 Clients expect to get smart advice and be communicated with regularly, but advisers who go beyond that and offer a unique or memorable service experience will reap the rewards of loyalty and referrals."Chip Bell, author of “Sprinkles: Creating awesome experiences through innovative service” (Greenleaf Book Group Press, 2015).. |
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